Systems Support Analyst
| Title: | Systems Support Analyst |
| Reference: | 090309SSA |
| Status: | Permanent |
| Salary: | c25-35k Plus Bens |
| Location: | Dover, Kent |
| Description: | My client is seeking a Systems Support Analyst to join their expanding team. The right candidate would be working within the Server Support Team, the job holder will administer and support the Groups Web and e-mail systems. These systems are increasing considered to be business critical, especially as the volume of customer contact increases through this medium. He/she will provide expertise in the management of these systems, including fault, capacity planning, configuration and change management. The post holder will also work with Business and project teams to enhance the systems to keep pace with business needs. A proactive approach to issue-resolution will involve the job-holder in identifying issues and opportunities, identifying and implementing solutions to problems, and keeping the company abreast on the possibilities presented by new technological advances. The core skills required for this role include, Windows Desktop and Server experience, Lotus Notes and Exchange knowledge as well as hands on IIS experience. The right candidate would need to maintain the integrity of the web and e-mail environments and develop them to keep pace with changing business demands, working with other support and development teams as necessary. Provide day-to-day support for the internet and e-mail access systems, including specialist system software such as Internet Information server, Mimesweeper and Domino. Work with Business and Development teams to install new functionality and applications onto the existing systems. Undertake Internet system administration tasks including: ? Change request management with the internet hosting company ? System health checks and interpretation of hosting management information ? Manually updating required data on web systems (quick address / country data) ? Generating and managing SSL certificates for web applications ? User and system account administration ? Maintain directory services ? System/application/data/file recovery Email administration/support tasks will include : ? Configuration and implementation of policies ? Troubleshooting email failures ? Management of user accounts and system licences ? Management of Lotus notes across a PC & Mac Environment ? Management of Edge Server technology |
