01634 512 014

2nd Line Engineer

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Sittingbourne | Salary: up to £28k + £2k overtime+ travel expenses

Added: 01 March 2017 (Ref: AFF2LE010317)

My client is looking for a talented 2nd Line Engineer to join their expanding team

Description

My client’s customer base provides wide exposure to a variety of infrastructures, systems, users and hardware. Their service is worldwide, and they have clients based in 13 different countries, providing regular business trip opportunities around Europe, the USA and Hong Kong.

Role

  • Providing telephone and onsite support for clients throughout UK and abroad
  • Working in our helpdesk system
  • Providing support and advice to junior members of staff
  • Provide ‘white glove’ onsite support for key clients

Responsibilities

  • Responding to user requests
  • Working on implementation projects
  • Providing escalation support
  • On call cover once every 8 weeks
  • Some international travel

Skills and knowledge – Technologies used

  • Active Directory
  • Microsoft Exchange
  • Microsoft Desktop Operating Systems (all versions)
  • Microsoft Windows Server
  • Microsoft Office Suite
  • VMware
  • PRTG

Education /Qualifications

  • 4 years in an IT support role

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